Live Operations Specialist

REMOTE
Clutter is an on-demand, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform that enables us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $300M from a number of VCs, including SoftBank, Sequoia, Atomico and GV (formerly Google Ventures). We have 750+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!

At Clutter, we’re fortunate to be providing a consumer value proposition that people love and one that makes economic sense – a true product/market fit that few startups ever find. To deliver on our promise to consumers, team members and investors, we’re focused on hiring, training and retaining exceptional individuals. This means that we have a very thorough interview process and maintain high performance expectations, but we’ll always be transparent with you and respectful of your time.

The opportunity:

The ultimate problem-solvers and adaptable to any situation, our Live Operations Specialists are responsible for maintaining the day to day success of our field operations and will resolve complex issues with poise and professionalism. We are looking for resilient Dispatch Operations Specialists to join this collaborative, fully-remote team.

What you get:

$24.00 per hour starting pay
Schedules – Our start times vary from 4:00am to 9:30am PST
Benefits information can be found here
Flexibility to work remotely from any of the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, KS, KY, LA, MA, MD, MI, MN, MO, NB, ND, NJ, NV, NY, OH, OK, OR, PA, SD, TN, TX, VA, WA, WI
What you’ll do:

Become the resident expert on the Clutter platform, processes, and policies
Provide support for our movers over the phone
Use internal tools to dispatch and schedule orders for our field teams to complete
Use good judgement and strong communication skills to ensure escalations are solved efficiently
Quickly respond to internal issues and escalations to resolve any issues in the field
Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed
What we’re looking for:

Bachelor’s degree from a university preferred
Availability to work on weekends required
High speed Internet connection required
3+ years of professional experience in a similar, customer-facing role
Consistent track record of success
Passion for technology and respect for the process
Self-starter, possesses flexibility to work in a fast-changing environment with flexible shifts and ambiguous situations
Strong communicator who enjoy building rapport with other stakeholders and resolving complex issues
Experience or understanding of how to work and collaborate with a remote, distributed team