Life and Health Insurance Agent

Employer: Sutherland

We’re now hiring Insurance Advisors to work from home! Don’t have a Life and Health Insurance license yet? No worries – we will help get you licensed!

We are seeking individuals who strive to provide next-level care for our clients and their customers and excel in an environment where leads are provided.

The role:
Our Licensed Life & Health Insurance Advisors provide professional presentations over the phone to sell insurance to existing customers of Fortune 500 Insurance Companies.

• Handle inbound and outbound calls with prospects and use assumptive sales techniques to enroll them in one or more of the client’s insurance products
• Build relationship to establish rapport with caller to gain trust and understanding
• Determine eligibility and maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities
• Manage prospect follow-up calls to ensure timely responses
• Gather all required data necessary to sell insurance products to prospects
• Explain the sales and issuance process and insurance products
• Accurately process application/ information in Sutherland and the client’s sales and customer systems
• Diligently track and record outcome of calls and customer issues/inquiries for follow up
• Escalate issues to program manager as needed

What we offer:

• Pay rate of $17.27 per hour plus a performance incentive plan of up to $500 per month
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

This is the job for you if:

• You are action-oriented, take initiative, and seize opportunities to maximize your potential
• You confidently communicate value propositions, thoroughly answer questions and set proper expectations regarding the product and sales process
• You are a closer and consistently exceed your sales goals
• You are an enthusiastic professional who is dependable and flexible
• You are driven by your success which is measured by monthly sales, quality score, cancellation rate, and productivity percentage

Qualifications:

• Excellent communication skills and a strong detail-oriented multitasker
• Ability to use critical thinking skills to overcome customer objections
• Proven time management skills
• Previous work experience with electronic documentation management, understanding of workflows and Microsoft Products (Work, Excel, PowerPoint, Windows Explorer)
• High school diploma or equivalent
• Minimum one-year previous customer service/sales experience required and/or 2 years call center experience required
• 1 year of post-secondary education required
• Typing skills of 30+ WPM with 90% accuracy required
• Ability to manage multiple software applications and document customer records at the same time
• Prior experience and/or knowledge of Medicare or medical terminology preferred
• Prior experience in the health care/insurance industry preferred

Requirements to work from home:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive work environment:
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A quiet and distraction-free, secure place to work.
• A computer with:
  • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
  • 2 GB RAM
  • 10 GB available hard drive space
  • One or more available USB ports (2.0 or greater)
  • Sound/audio support
  • Windows 10
  • 2 – 20 inch monitors
  • Wired Keyboard
  • Wired Mouse
• A headset to use for training and meetings that is/has:
  • USB
  • Dual ear
  • Noise-cancelling microphone
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

APPLY HERE