Responsibilities:
- Assess and identify insurance needs of GoHealth customers over the phone.
- Effectively sell health insurance plans and products to customers.
- Provide excellent customer service, as the face of our business.
- Quickly grasp new concepts and product offerings, such as Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products
- Guide consumers through the health insurance policy selection and application process
Requirements/Skills:
- Active, valid health insurance agent license in good standing in every state in which licensed.
- Medicare knowledge required with minimum of one year of Medicare sales and one Annual Enrollment Period preferred.
- Maintain call productivity and metrics per goals set.
- Learn and maintain the required product expertise as well as demonstrate thorough knowledge of products and ensure clear, concise and accurate communication of product information with target audiences.
- Excellent verbal and written communication skills.
- Extremely coachable and always striving to improve.
- Ability to work a flexible schedule; Mandatory OT during Annual Enrollment Period (Oct 15 through Dec 7)
- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
- Computer proficiency, including MS Office, with a focus toward multi-tasking.