At MyFitnessPal, our vision is to be the global catalyst for every “body” to achieve their healthy. We believe fitness starts with what you eat. We provide the tools and resources to reach your fitness goals.
We are looking for an experienced, customer-focused, self disciplined individual to join our growing Customer Happiness Team.
What you’ll be doing:
Onboard new API partners
Own CH communications with API Partners; includes creating reporting and feedback loops with product and engineering teams
Technical writer (create and maintain api documentation, collect/review code samples, FAQs, etc.)
Monitor requests for API keys
Provide Level 2 technical support
Address tech support and other customer concerns via email, social channels, and management of our Help Page
Assist Tier I Customer Care Specialists in solving basic technical problems
Coordinate communicating information on current issues to the Tier 1 Customer Care team
Investigate escalated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues
Log tickets, escalate trending issues to, and collect additional data on open tickets for/with engineering and product teams to ensure technical issues are driven to resolution
Live our core values in all you do:
Be Kind and Care
Live Good Health
Be Data-Inspired
Champion Change
Leave it Better than You Found It
Make It Happen
Qualifications to be successful in this role:
5+ years in customer service
3+ years in tech support
Excellent technical writing and communication skills
A comprehension of, and ability to execute, troubleshooting theory
Familiarity with code, ability to troubleshoot common errors
High Emotional IQ & high levels of professional integrity
Computer/Tablet/Smart Phone technical proficiency
A flexible schedule including on-call and weekend and evening availability
The ability to learn on the fly and adapt to change
A team-oriented, peer-positive attitude
Dedication to customer satisfaction
Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.
Full Time Employee Perks, Benefits, and Culture:
Remote equal philosophy enabling you to work from any state in which we have operations in the continental U.S.
Want to work in an office? We also have a physical office in Austin, TX
Annual, in-person company retreats to work, bond, and enjoy team-building activities
Opportunities for team members to meet and connect in person for company paid lunches or working sessions
Flexible time-off policy + flexible working hours (Unlimited PTO Plan)
Competitive medical, dental, and vision benefits
Safe Harbor 401K program
Paid maternity and parental leave
Monthly Wellness Allowance to assist team members to focus on their own physical and mental wellbeing and select wellness initiatives of their own choice
Reward & recognition platform enabling peers to recognize and reward their peers for all the great work they do
MyFitnessPal Premium
Modern Virtual Learning and Development Library
DEI Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress
Diversity training for employees
A dynamic, motivating, and fun work environment