Leader Support Specialist

Apply for Leader Support Specialist
Join the School Family Media Team as a Leader Support Specialist! Are you ready to make a real impact at the heart of the education community? At School Family Media, we’re not just about back-to-school—we’re about making it unforgettable. As the leading back-to-school company, we empower schools and families nationwide to kickstart the school year with confidence and success. Who We Are: At School Family Media, we’re dedicated to revolutionizing the back-to-school experience. Through EduKit, TeacherLists, and PTO Today, we empower schools, teachers, volunteers, and parents with innovative solutions that streamline processes and enhance engagement. What You’ll Do: As a Leader Support Specialist, you’ll play a pivotal role in our mission, providing unparalleled support to school leaders and parent groups nationwide. Your dedication ensures our platforms operate seamlessly, empowering educators and families to focus on what matters most—their students’ success. Why Join Us: Impact: Your work directly supports thousands of schools and millions of families nationwide. Innovation: We’re at the forefront of transforming education solutions, leveraging technology to enhance school experiences. Growth: Join a dynamic team where your ideas and contributions are valued and recognized. Culture: Embrace a collaborative environment that celebrates diversity, creativity, and passion for education. What We’re Looking For: • Passion for education and community engagement. • Exceptional communication and problem-solving skills. • Ability to thrive in a fast-paced, collaborative environment. • Previous experience in customer support or education is a plus.

Description
Reports to: Manager of Leader Support

Supervises: N/A

Location: Remote within the US

             Headquartered: 100 Stonewall Blvd, Ste 3, Wrentham, MA 02093

Work Environment: Remote position requiring a stable internet connection and a dedicated workspace.

Hours: Monday & Tuesday 9am – 5pm / Wednesday & Thursday 11:30 am – 5:00 pm (Part-time position)

Career Level: Entry level

Wage: Hourly $20/hour

Benefits: N/A

Job Summary: As a Leader Support Specialist, you will play a crucial role in delivering exceptional customer support services within the back-to-school industry. Your responsibilities will include processing orders and payments, providing technical assistance for software programs, managing billing inquiries, and offering guidance on parent group issues. You will also promote PTO Today resources and services while maintaining accurate records and databases.

Responsibilities

Order Processing and Billing:

Process new orders, renewals, and payments for various PTO Today products, such as insurance, software, expos, Plus memberships, and toolkits.
Manage special insurance requirements for districts and handle liquor liability issues.
Address event requests related to PTO Live Expos and Learning Lounge webinar sessions.

Technical Support:

· Provide technical assistance for the Finance Manager online accounting software program.

· Assist customers with accounting troubleshooting as needed.

Customer Support:

· Respond to customer inquiries via email, live chat, and phone calls, offering guidance on parent group issues and recommend relevant PTO Today resources and services.

· Answer questions related to PTO Live Expos and Learning Lounge webinar sessions, providing information on schedules, topics, and registration procedures.

· Participate in PTO Live Expos and Learning Lounge webinar sessions as required, contributing to discussions and providing support during live events.

Event Participation:

· Assist in coordinating and organizing logistics for PTO Live Expos and Learning Lounge webinar sessions, participate in events when required.

· Collaborate with the events team to ensure smooth execution and participant satisfaction.

Marketing Support:

· Support general sampling and marketing initiatives to promote PTO Today products and services.

Database Management:

· Maintain accurate and up-to-date databases and records of customer interactions, orders, and payments.

Qualifications:

Proficiency in Microsoft Office 365 products, including Outlook, Word, Excel, Teams, and SharePoint.
Experience with budgeting processes and financial management.
Comfortable working with multiple systems and platforms to fulfill job responsibilities.
Exceptional customer service skills a must.
Strong attention to detail and accuracy in all tasks performed.
Previous volunteer work with parent groups would be advantageous, demonstrating an understanding of their needs and challenges.

Ready to make a difference with School Family Media? Apply now and be part of a team that’s redefining back-to-school for schools and families everywhere.

How to Apply: To apply for the Leader Support Specialist position, please apply online. If you encounter any difficulties during the application process or have any questions about the role, feel free to reach out to us via email at [email protected].

School Family Media is dedicated to fostering diversity and inclusivity within our workplace. We are proud to be an equal opportunity employer, and we strive to create a supportive and inclusive environment where all employees feel valued and respected.

Salary
$18 – $20 per hour