Be the person customers get when the issue is bigger than a script and the answer actually matters. If you’re calm under pressure, good at research, and can handle escalations without getting rattled, this role puts you in the “go-to” seat.
About First American Financial Corporation
First American (NYSE: FAF) has been around since 1889 and runs on a People First culture built for long-term growth and real support. They’re known for investing in employees, building inclusive teams, and operating at a high standard in customer-facing work.
Schedule
- Full-time, remote
- Remote eligible in: California, Florida, Michigan, Texas, Minnesota (and Santa Ana, CA remote listing)
- Expectations: manage multiple inboxes and escalations, prioritize shifting work, and operate independently with minimal hand-holding
What You’ll Do
⦁ Support daily customer service operations and assist the Manager with workflow and issue coverage
⦁ Own escalated or unresolved customer calls and solve complex issues through detailed research
⦁ Handle billing questions and coordinate resolutions with collections and other internal teams
⦁ Support customer setup, onboarding, installations, equipment ordering, and testing
⦁ Deliver training or product demos (1:1, classroom, web-based, phone, or onsite)
⦁ Manage order fulfillment: receive orders, reconcile details, update systems, and follow through
⦁ Serve as a liaison to offshore customer service teams, providing training and second-tier support
⦁ Manage incoming email requests across multiple RA inboxes with accuracy, speed, and professionalism
⦁ Recommend process improvements when the current playbook is not enough, while still staying within guidelines
What You Need
⦁ High School diploma or equivalent (required)
⦁ Strong ability to work independently while balancing multiple priorities
⦁ Excellent verbal and written communication skills, especially in non-routine situations
⦁ Proficiency in MS Office and computerized data entry systems
⦁ Strong critical thinking, problem-solving, adaptability, and attention to detail
⦁ Bonus: National Experience or Builder Experience
Benefits
⦁ Pay range: $22.80–$30.38/hour (base pay; varies by location, skills, and experience)
⦁ Medical, dental, vision, 401(k), PTO/paid sick leave (based on eligibility)
⦁ Employee stock purchase plan and additional company benefits (based on eligibility)
If you’re ready to be the escalation closer and not just the person who “tries,” go for it now.
This is the kind of customer support role that levels up your résumé fast because it lives in the hard stuff.
Happy Hunting,
~Two Chicks…