Junior Training Associate (Salt Lake City, UT)

Resource Innovations is seeking a Jr Training Associate to join our growing team in Salt Lake City, UT. As a Jr Training Associate with Resource Innovations, you will train our customer service and data processing initiatives through hosting creative training courses and educational programs.

Responsibilities include conducting training sessions, supporting customer service and processing queues, communicating with managers to identify training needs and mapping out development plans for teams and individuals. Trainers are responsible for managing, developing, coordinating, and conducting all training programs.

Our ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs and e-learning. Experience with on-boarding new employees, strong customer service, and soft-skills development, is also essential. If you can think of and design engaging ways to train our employees, we’d like to meet you.

Ultimately, the role of the trainer is to successfully oversee professional and career development at our company.

Resource Innovations (RI) is an energy transformation firm. Women-led, purpose built and focused on impact, we’re constantly expanding our portfolio of solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. Building on our expertise in energy efficiency, we’re driving the material change needed to renew the promise of energy.

Duties and Responsibilities

• Conduct Customer Service and Data Processing training courses along with other training courses as assigned
• Support Customer Service and Data Processing queues
• Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes)
• Design and prepare educational aids and materials
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
• Partner with internal stakeholders and liaise with experts regarding instructional design
• Maintain updated curriculum database and training records
• Conduct department-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

Requirements

• 1+ years’ experience as a Training Coordinator, Trainer, Training Facilitator, or similar role
• Hands-on experience coordinating multiple training events in a corporate setting
• Knowledge of instructional design theory and implementation
• Familiarity with traditional and modern job training methods and techniques
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Bachelor’s degree in Education, Training, HR, or related field preferred

Benefits

Resource Innovations offers competitive salaries based on candidate’s qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is an energy transformation firm. Women-led, purpose built and focused on impact, we’re constantly expanding our portfolio of solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. Building on our expertise in energy efficiency, we’re driving the material change needed to renew the promise of energy.