IT Support Technician II

If you have impeccable IT skills and would like to apply for a full time position. Check below to see what PandaDoc has to offer.

As a rapidly growing and expanding company PandaDoc is in need of a remote IT Support Technician II to aid USA and European end-users. The Support Tech will provide technical assistance remotely via Instant Message and Remote tools to PandaDoc staff regarding hardware and software including: computer setup, software installs, operating systems, and resource access management. This person will also work alongside project teams to support on-going IT-related work. If you are the kind of person who thrives in a fun and challenging environment, we are interested in you!

This is a newer IT department, so many processes and systems are still being implemented. We are currently a team of 2 System Administrators. Informal training on all systems will gradually be provided over time. You will need a willingness to learn new technologies and an eagerness to make an impact.

In this role, you will:

Responsible for monitoring IM communications for service requests and helpdesk
You will be instrumental in new IT process creation and current process improvement

We are primarily a cloud-based shop with multiple systems that you will need to learn quickly
Responsible for the set up & configuration of all laptop computers during new employee onboarding
Responsible for the configuration, and administration of end-user computing resources, and corporate cloud systems

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Lead laptop support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Work alongside project teams to support on-going IT-related work
Make technology recommendations for hardware and software needs at both the enterprise and user levels
Provide after-hours on-call support as needed

About you:

Macbook Troubleshooting Experience (We are primarily Mac) and Windows Technical Experience
5+ years experience working in information technology field with hands-on experience in installing, supporting end-users and maintaining infrastructure-related hardware, software and processes
Strong knowledge of systems and networking software, hardware, and networking protocols. Specifically extensive power user-level knowledge of G Suite, Zoom, Okta, Slack. Experience with MDM systems such as JAMF PRO is preferred but not a disqualifier as training can be provided. Also, administering user accounts, permissions and roles via Admin Portal on G Suite and O365.

Strong technical aptitude and ability to research & solve complex issues independently, within a team or with a vendor
Excellent communication skills, both written and verbal
Strong interpersonal skills, able to work collaboratively in a team environment as well as independently in a deadline-driven environment to achieve results

Ability to supervise and delegate tasks to outsourcing professionals
A+ Certification
MDM and Remote Management Experience

Gsuite Admin Experience

It would be awesome if you had:

Bachelor’s Degree in Information Technology

Benefits:

Our benefits include tremendous career growth opportunities, a competitive salary, health and commuter benefits, company-paid life & disability, 20+ PTO days, regularly catered lunches, 401K and FSA plans, and of course, a fun team of Pandas to work with!

APPLY HERE