IT Service Desk Analyst

Date: Oct 2, 2024

Location: Remote, Remote, US

Company: Bureau Veritas

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: [[Remote]]

State: [[Remote]]

IT Service Desk Analyst

Provide remote and deskside technical support of the company’s computer hardware, software systems, and mobile devices to insure smooth operations and minimal down time. Takes ownership of requests, documents all work in our centralized ticketing system, provides accepted resolution using documented or common remediation methods, escalates in a timely manner to the appropriate resource if unable to resolve, maintains regular and timely communication with end users on status of open requests, manages activities to meet service level agreements.

What You’ll Do:

• Timely response to requests for support via telephone, email, ticket, or walk up to meet service level agreement • Adhere to standard remediation practices to fulfill requests for support
• Provide outstanding customer service
• Setup new users, devices, and provide access to internal applications; install software, use remote access tools to resolve service requests
• Complete all requests and show accuracy in work quality
• Troubleshoot and repair hardware and software performance concerns
• Educate end users on best practices for using their devices and maintaining security
• Escalate unresolved tickets to the appropriate support team in a timely manner to achieve service level agreements
• Occasionally provide after hours and weekend tech support

What You’ll Bring:

• 4 year degree in an IT related or technical field; or 2 year degree in an IT related or technical field with 2 years of IT related experience
• Experience supporting O365 or specialized applications is a plus.
• Excellent work ethic, communication skills, and ability to multi-task is a must.

At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.

Here’s a breakdown of what we provide:

Hourly Rate: $26.44-31.25

Pay offered may vary depending on job-related knowledge, skills, experience, and market location.

Our Health and Welfare Benefits are designed to meet your needs, with eligibility starting on your first day of employment:

Medical, Dental, and Vision coverage

Company-matched Retirement plan

Generous Paid Time Off and Company Holidays

Life Insurance and AD&D coverage

Short-Term Disability (STD) and Long-Term Disability (LTD)

Optional life and pet insurance

EAP and Total Wellbeing Lifestyle Programs

Tuition Assistance and/or Professional Development

Employee Discounts

This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws.

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.