IT Administrator

Description

Why work at Definiti? If you consider yourself a problem solver and appreciate working autonomously, a career at Definiti may be perfect for you. You’ll be able to directly contribute to the security and success of meaningful retirements for thousands while helping build a growing company. Most positions are fully remote, which provides work-life balance while working with, and for, your colleagues and clients. Definiti not only invests in the tools and retirement service technology to help you be successful in your role, but also supports your professional growth with training and certifications. 

Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what’s possible and what’s next for their retirement plans. 

Purpose of position

The IT Administrator performs an essential role in primarily supporting new remote employee onboarding and offboarding, through hardware procurement, hardware maintenance, and other entry-level IT tasks. Mergers and Acquisitions IT integration support, cybersecurity reporting, equipment lifecycle management and end-user help desk support round out this position. As a highly visible role within Definiti, the IT Administrator communicates effectively, demonstrates an organized approach, displays self-motivation, and has strong attention to detail.

Primary Duties and Responsibilities

• Management of the employee IT onboarding and offboarding process
• Hardware procurement, setup, configuration, and shipping
• Inventory management
• Hardware lifecycle management
• Data destruction
• Acquisition Project Support
• Telephony porting
• End-user Tier 1 Help Desk
• Basic Cybersecurity Reporting

Requirements

Competencies Required

• Entry-level IT knowledge
• Interest in computers and IT
• Strong verbal and written communication skills and the ability to build rapport with others remotely while working productively with limited in-person interaction
• Strong planning and organizational skills
• Keen attention to detail
• Demonstrate sound judgment when making decisions, and operate with discretion and integrity
• Ability to assess issues as they arise, maintain composure under pressure, and develop thoughtful and appropriate responses

Education and Qualifications

• High school diploma or GED required
• 1+ year of IT knowledge to include hands-on experience configuring laptop computers
• Must have a work area with room for several pieces of IT equipment to be stored or used.

Remote Working Requirements

As a remote-first company, we have compiled expectations for a successful remote work environment:

• Ability to build rapport with others remotely while working productively with limited in-person interaction
• Designate a quiet, and well-lit space with a fast internet connection for your workspace, free of as many distractions as possible·
• Be online and available during designated business hours in local time zone 
• Accustomed to using Microsoft Teams or virtual-meeting applications to work with colleagues regularly on video and use the chat feature for quick communications
• Accustomed to file-storage and file-sharing tools such as Microsoft SharePoint and Citrix ShareFile

Benefits

Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:

• A virtual-first work philosophy
• 401(k) with up to 4% match
• Generous paid time off starting with four weeks, in addition to 9 paid holidays and 2 paid floating holidays
• Paid Parental Leave
• A variety of medical, dental and vision plan options including Definiti subsidized premiums
• Company-paid life insurance and short-term disability insurance
• Bonus plan eligibility