Employer: Rogers Memorial Hospital
Summary: The Intake Specialist serves as a patient advocate and allows access to life changing care for members of the community. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.
Schedule: Monday – Friday 8a-5p. The position is 100% remote but the Intake Specialist must live in the Pennsylvania or East Coast area.
Anticipated Bachelor’s Degree required with graduation within 90 days of employment, preferably in human services
Job Duties and Responsibilities:
- Evaluate incoming telephone inquiries to determine needs and offer a screening.
- Contact referents and/or family members to determine their perspectives of the patient’s needs.
- Understand how to use Rogers Behavioral Health (RBH)contracted insurance provider listing when making decisions regarding admissions of potential patient.
- General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it related to admissions.
- Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.
- Demonstrate clear, accurate and timely use of case notes.
- Interview patients and/or responsible representatives to obtain demographic and insurance information.
- Comply with needed metric collection to facilitate continuous improvement.
- Recognize cases that require involvement of Rogers outreach services or that provide an opportunity for outreach services. Cases referred by a Rogers’ physician for outpatient treatment should be given to outreach for referrals.
- Explain insurance coverage to patients during the admission process and answer related questions.
- Involve the Manager in cases that require special attention due to the complex nature of the case.
- Ability to communicate and coordinate transfer to and from Rogers.
- Develop working relationships with physicians to ensure an open line of communication regarding patients care, utilization of insurance benefits and criteria for authorization by third-party payers.
- Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.
- Be available for on-call coverage as scheduled.
- Reviewer/Screener: A. Provide clear case summary to on-call provider to provide recommendation for level of care.
- Screener: A. Provide accurate and complete clinical documentation on screening to support decisions for appropriate level of care for each patient.
- Registration/Program Coordinator: A. Meet with patient during the admission process to educate him/her regarding the admissions process and ensure a seamless transition to the appropriate program.
- Understanding of admissions paperwork and the ability to explain all forms to patients/guardians.
- Obtain all signatures needed for admissions, including, patient rights, consent for Treatment Consent for the Release of Information, patient financial agreement, and all other admission forms.
- Distribute/Scan all documents required for admissions; ensuring proper labels and make sure they are accurate and saved in Cerner.
- Register patients in the Cerner system.
- Bed/Schedule/Program Coordinator:
- Coordinate admission with patient and/or responsible representative to include admission information, directions, and information about the program they will be entering.
Education/Training Requirements:
- High school diploma required.
- Anticipated Bachelor’s Degree required with graduation within 90 days of employment, preferably in human services
- Oconomowoc Only: Valid driver license preferred and must be granted insurable status by the Rogers insurance policy.
- Position may require COVID vaccination or medical/religious exemption based on future CMS mandate.
Benefits:
- Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
- Childcare reimbursement offered for positions of 20 hours or more per week.
- Gainshare bonus based on company goals.
- 401k with matching contribution that is fully vested from day 1.
- Loan relief, tuition reimbursement and scholarship opportunities.
Location Specific: ME, NH, MA, RI, CT, NY, NJ, DE, MD, VA, NC, SC, GA, FL, PA