Intake Specialist

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Intake Specialist Opportunity Description:

Working at Modivcare means working to support people – people across America who need access to health care so that they can sustain healthier and happier lives. Our team members serve our clients and patients with compassion and care and work hard to ensure positive outcomes.

We have a current opening for an Intake Specialist. This position reports to the Intake Supervisor.

Qualifications:

One to two years of experience in customer service. Experience must be demonstrated.
Of the experience, one year must include experience managing incoming or outgoing complaints as the main function of your job.
An Associate or bachelor’s degree from an accredited college or university is preferred, but experience may substitute for a degree.
There is NO substitution for the one year of required experience managing incoming or outgoing complaints as the main function of your job.
Centralized services and operations support for a large organization is helpful.
General computer skills and knowledge of Microsoft suites
Must have strong verbal and written communication skills.
Demonstrated strong critical thinking skills.
Ability to multitask and prioritize job duties.
Demonstrate accurate data entry skills and detail oriented.
Strong Customer service or complaint handling Intake experience
Track record of staff development and process improvement
Experience conducting a methodical and systematic collection of data, gathering vast and diverse amounts of information.
Experience with handling confidential information
Intake Specialist job responsibilities:

This position serves as the primary contact for stakeholders and has a critical role in conducting the intake of complaints
WHAT YOU WILL DO : The Intake services Team within the Office of Resolution Services performs stakeholder intake functions.
The Office of Resolution Services is positioned on the “front lines,” interacting daily with members, clients, Transportation providers, Mobility operations, etc.
This position will primarily handle the customer service operations and other stakeholder touchpoints and channels.
This position determines issues and concerns, triages, and routes issues to appropriate teams for action and address.
This position conducts the initial intake, scanning, and data entry of digital and email-based complaints and responds to stakeholder complaints promptly.
This position also researches and collects data to support investigations, education and outreach efforts, and policy decisions while maintaining resource guides.
Other duties as assigned.
This position will acknowledge and may write detailed, custom correspondence that addresses stakeholder issues.
Pay Range: $21.64 – 29.21/Hour

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post –Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)