Position Summary
The Intake Admin is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Intake Admin will be responsible for triaging incoming calls to the intake department, managing all pending referrals and current hospitalized patients to facilitate timely transfer onto home health services, performing welcome calls for all pending admissions and provides weekend coverage for the intake department to accept and data enter referrals.
Position Specific Responsibilities (Remote position!)
- Manages all pending referrals and current hospitalized patients to identify patient discharge status and coordinate with scheduling department for timely Admission/ Resumption of care.
- Performs welcome calls for all pending admission to confirm SOC date, payer source, contact info, address, primary care doctor, physician appointments, and ensure no duplication of services.
- Provides weekend coverage for the Intake department accepting and managing referrals via e-portals/referral centers, completing data entry of referrals, requesting additional documentation/referral documents as needed, and coordinating with sales team and agency leadership.
- Triages incoming calls to the intake department.
- Updates inpatient events for pending admissions.
- Assists with data entry of referral as needed
- Coordinates with sales team on referral status.
- Performs other duties as assigned
KNOWLEDGE AND SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma
- Minimum one year experience in a home care, hospice, personal care services or medical service setting, preferred.
- Prior use of Electronic Medical Records (EMR) preferred.
- Experience in dealing with a variety of customers in healthcare, including physicians, clinicians, and healthcare facilities.
- General office procedure skills and knowledge of medical terminology
- Excellent verbal and written communication skills, detail oriented, organized, able to multitask.
- A valid driver’s license and auto liability insurance.
Certifications, Licenses and Registrations
- A valid driver’s license and auto liability insurance.
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