Insurance Work At Home Roles

Req ID#: 371094
Remote, Any Location, US
Insurance Work At Home Roles
Customer Service
Insurance Virtual Customer Service Agent
Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only – no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.

A fantastic opportunity

The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer.

You’ll Enjoy

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

Responsibilities:

Handle inbound service calls
Drive customer satisfaction through voice, chat, and/or email communications
Navigate through multiple systems and tools
Ongoing training and skill development
Qualifications:

Strong communication skills, including the ability to navigate between screens while assisting customers

Problem-solver with a can-do attitude

Eager to advance your career with a reliable company

Enjoy working independently and with a team

Must be 18+ years of age

High school diploma (or GED equivalent)

Must pass a background check and drug-screen

At this time, Foundever can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Equipment and Internet Requirements:
Company provides needed equipment (may be asked to provide second monitor)

Work-at-home positions we require minimum requirements of your home internet service; Mbps: 5 mbps download and 5 mbps upload.

Candidate should guarantee high internet speed and ability to hardwire

Benefits:

Pay: $13-$17/hr
100% Paid Professional Training
Medical, Dental, Vision and Wellness Benefits
Employee Assistance Program (EAP)
401K retirement plan with company match
Employee discounts
Referral bonuses
Internal Mobility (84% of our managers are promoted within)