The Hartford
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.
As a Customer Relationship Specialist I or II in our Global Specialty Division you will provide support to Underwriting and Underwriting Ops Teams.
RESPONSIBILITIES:
Candidate is responsible for completing renewal processes such as:
- Prep renewal files at the OSC Renewal Review step; including all necessary reports before sending to the underwriting team
- Handle renewal notices within compliance guidelines for all products based on underwriting direction.
- Prepare renewal spreadsheets to provide key information about upcoming renewals for underwriters. Use judgment to identify when declinations are necessary based on thorough system search and understanding specific business rules for each product
- Able to complete clearance on broker submissions for new and renewal business.
- Use judgment to identify when declinations are necessary based on thorough system search and understanding specific business rules for each product.
- Enter pertinent information from broker submissions into electronic files for each perspective policy.
- Work with operations team members to complete any underwriter requests.
- Maintain appropriate volume and accuracy standards; use judgment to prioritize established workflows and functions.
- Accountable for training new and existing hires on departmental processes.
- Additional projects as dictated by the business.
QUALIFICATIONS:
- Back-office and service support experience – preferred.
- Insurance support experience – preferred.
- Acceptable performance on pre-employment assessment tools
- Professional demeanor
- Able to professional and effectively communicate amongst all levels of organization.
- Candidate possesses reliability when new business needs arise and is flexible to take on additional responsibility.
- Capable of producing adequate work volumes, resulting in quality product due to strong time management and prioritization skills.
- High School Diploma or equivalent experience required
We also prefer but do not require:
- Remote work experience
- Call Center experience
- Office experience
- Spanish-English bilingual a plus
INTERNET REQUIREMENTS:
For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
34,376.00 – $51,564.00
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
Customer Relationship Spec II – OK10EN
Skills:
About Us
Human achievement is at the heart of what we do.
We believe that with the right encouragement and support, people are capable of achieving amazing things.
We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.
Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.
We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.