Job Details
Description
So Who Is Intoxalock?
Intoxalock is the country’s largest ignition interlock provider. We assist customers who are required to install an ignition interlock device to regain their driving privileges after a drunk driving incident. We are the industry leader with over 30 years of ignition interlock expertise. We are headquartered in Iowa, but operate in all 50 states and have over 5,200 installation locations across the country, which is a strategic advantage in the marketplace. We have a diverse sales force of professionals working remotely from across the country.
We are a workplace you can be proud of. We’ve been named a Top Workplace several years running and again in 2021 for national employers. Last year our products stopped 255,000 start-up attempts by drivers who were legally intoxicated.
The Sales Manager leads, develops, and motivates a team of remote inside sales reps.
Duties & Responsibilities:
- Meet and/or exceed monthly, quarterly and yearly team and company sales targets.
- Select, manage, coach, develop, and motivate a high-performing team of remote sales associates.
- Monitor productivity of associates and generate reports. Monitor call volume to ensure service levels are attained.
- Monitor individual, team and sales department results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
- Monitor sales calls to observe employee demeanor, technical accuracy, and adherence to call flow and company policies.
- Provide both positive and constructive critical feedback to associates on sales techniques, call flow, workday organization, and effort.
- Deliver corrective action, when required.
- Answer questions and recommend solutions to address customer complaints.
- Provide communication and follow up to ensure associates are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.
- Study and standardize procedures to improve efficiency of team.
- Create and maintain a winning culture among workers; motivate associates, recognize successes and resolve grievances.
- Meet regularly with Sr. Manager, Sales/Sales Director and provide detailed reporting on the overall performance of the team.
- Develop and maintain interdepartmental partnerships to resolve customer issues.
- All other duties as assigned.
Job Requirements:
- High School Diploma or GED; Bachelor’s degree preferred. 3 years progressive leadership experience required, preferably in a call center environment.
- Minimum of 2 years remote sales leadership experience.
- Ability to travel to and work headquarters a minimum of twice a year and attend other work/team building events
- Must have dedicated, private home office.
- Strong verbal and written communication skills, computer skills, including Microsoft Office programs and adaptability.
- Ability to think analytically to identify qualitative or quantitative trends and recommend appropriate actions.
- Effective problem solving/process improvement skills used to identify and resolve operational, customer-facing, and/or employee relations problems.
- Willing to work 1 evening per week, one opening shift per week and 1 weekend quarterly
Why work for us?
Check out this list of a few of the many good reasons why we are a Top Workplace:
- Salary range: Base $48,000.00-$49,500.00 + monthly incentive+ potential annual bonus incentive on target earnings $100,000+ per year+ 401(k) + benefits.
- We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
- Mindr won the 2023 Top Workplace Award locally and nationally–and 2024 Best Place for Working Parents Award
- Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
- Full-time/40 hours guaranteed weekly.
- A comprehensive and highly competitive benefits package, including:
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401(k)
- Paid Holidays
- Paid Time Off
- Ongoing Professional Training online via Litmos
- And more
Equal Opportunity Employer
It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.