Employer: PSCU
For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.
If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. Our Momentum. Your Moment.
This application is the first step in seizing your moment.
Compensation starts at $16.00/hr with monthly bonus opportunities, and up to $1.75/hr in shift differential opportunity available.
Start your career at PSCU with opportunities to learn more to earn more pay for skill opportunities and career advancement.
This position is 100% remote.
Remote Working Requirements:
In order to successfully train and/or work from home as an Inbound Customer Service Rep for PSCU you must have the following prior to your first day.
- Access to 50mps download speeds for home office
- Access to a smart device (phone or tablet) with OS version 6.0 or greater, or for Apple device OIS 11.0 or greater (device can not be rooter or jail broken)
- Remote employees are required to have access to a secure and quiet environment during working hours
- The ability to hardwire connect to an Internet modem via an Ethernet cord. A standard Ethernet cord can be provided by PSCU
- You must have a valid mailing address to receive your equipment, we can not ship to a PO Box.
Training Schedule: Monday-Friday. The duration of the training will be 5-6 Weeks/performance expectations must be met).
Production Schedule: 2nd and 3rd shifts with various schedule types based on availability and business needs. Up to $1.75/hr in shift differential opportunity available.
What you can expect: more than a call center
This is more than a job. This is a family. Because there is no obstacle we can’t overcome together.
- Culture of belonging and recognition, where peers and managers support you personally and professionally
- Up to 40 hours PTO, 40 hours sick time, and 10 paid holidays prorated by start date
- Overtime potential
- Tuition Reimbursement
- Emergency Childcare Support
- Shift Bid Opportunities
- Health, Dental, Vision, 401K match, and more benefits once the eligibility date is met
- Learn more to earn more pay for skill opportunities and career advancement
- Up to $1.75/hr in shift differential and $2.00/hr Spanish bilingual pay differential opportunities available
What you’ll do: one of the most important roles at PSCU
- Tap your winning personality and passion to help others by assisting customers who call forwell, help
- Take inbound calls from credit union membersno cold calling
- Help resolve account issues and financial inquiries
- Build rapport, provide excellent customer service, and impact people in a positive way
What we seek: customer service from head to toe
You love to talk, you think on your feet, and you smile when you’re on the phone.
- Empathy and resilience in dealing with customers who need help
- Superior customer service skills and financial understanding
- Ability to validate high school diploma or GED for pre-hire required
- Comfortable navigating multiple systems/online applications