Inbound Call Representative

Make a positive difference in others’ lives at a job where you can say you truly love what you do!
180 Medical has once again been voted one the Best Places to Work in our home state.

Our employees enjoy:
• Work from home opportunities
• Competitive pay plus incentives, gift cards, etc.
• Eligible to promote after 6 months
• Amazing, people-first culture!

Purpose:

To provide customer support by transferring inbound calls to the appropriate party.

Job Duties:

• Operate multi-line Shoretel telephone system; answer, screen and forward calls, providing information, taking messages, review voicemails, and scheduling appointments.
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with invoices and other documents.
• Hear, resolve, and forward complaints from customers and public to the appropriate person.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Analyze data to determine who would best answer a question from a customer or member of the public.
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

Qualifications and Requirements:

• Must have a high school diploma, college degree preferred, not required.
• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• Typing: 35-40 wpm with 40 (adjusted) highly recommended
• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Possess call handling and administrative skills
• Good communication skills
• Ability to reason, problem solve and think outside the box
• Multi-task a variety of issues
• Good organization skills and can prioritize tasks
• Proficient in Microsoft Office programs
• Good attention to detail
• Reliable/dependable
• Flexible and adaptable to changes in environment and industry
• Team Player; work well with others

Physical Demands:

• Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
• Infrequent light physical effort required.
• Occasional lifting under 10 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.