Inbound Call Center Specialist- Phoenix, AZ

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Grand Canyon Education’s Student Contact Center is currently seeking a full-time Inbound Call Center Specialists to assist with answering main toll-free numbers and calls from specialized groups and provide elite service and support for all internal and external customers. The contact center hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m. and selected candidates will work a 40 hour per week.

While this position is a Phoenix, AZ based role, we are in a remote status at this time. There may be department meetings or trainings that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided.

What you will do:

• Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner.
• Enter potential student inquiries into inquiry management database with high quality and attention to detail.
• Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses.
• Exhibit a positive, friendly, and outgoing demeanor.
• Strong multitasking skills and ability to navigate in multiple systems. Exhibit strong multi-tasking skills; navigate through various systems and applications in a timely and effective manner
• Possess a level of communication skills to accurately collect, relay and track information is necessary. Employ reasoning proficiencies to accurately collect, relay and track information as necessary.
• Must be dependable, punctual, and customer service oriented. Must be dependable and punctual adhering to schedule; start time, breaks, and lunch to ensure service level is maintained and enhance availability.
• Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog.
• Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics.
• Other duties as assigned.

What you will need:

• High School degree required.
• 1-3 years customer service experience within a call center environment.
• Ability to type 20 wpm while interacting with callers and system-based tools.
• Basic knowledge of Microsoft Office suite.
• Strong multitasking skills and ability to navigate in multiple systems.
• Possess a level of communication skills to accurately collect, relay and track information is necessary.
• The ideal candidate will exhibit a positive, friendly and outgoing demeanor. Must be dependable, punctual, and customer service oriented.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCE:

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
• Generous time off plan and 11 paid holidays
• Paid time off to volunteer in the community or at GCU sponsored events
• We also offer full-time employees, their spouses and dependent children an Education Tuition Discount Program
• Free on-site gyms on campus