Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.
Why Owner Account Support at Vacasa
Our team has a passion for solving problems, building relationships, and making Vacasa fun! We are a team dedicated to supporting and maintaining strong relationships with Vacasa’s major stakeholders-our owners. Our team also supports our local staff to give them the tools they need to have strong owner relationships.
What we’re looking for
We’re seeking self-motivated, detail oriented candidates to provide account support to our large and quickly growing portfolio of vacation homeowners. In this role, you will assist owners in finding resolution to their account-related questions.
What you’ll do
A skilled Account Specialist will respond to owners and field staff regarding rates, contracts and other account queries. You will be responsible for making sure our owners get fast, professional answers to their often complicated questions.Work alongside and collaborate with our many internal departments to provide information back to owners on a regular basis.
Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our owners and field staff.
Answer questions or concerns about homeowners accounts, including:
Revenue management and property performance
Finances
Calendar management
Account-related programs
Online account
Contracts
This position is mostly phone based with a majority of your time spent answering calls and helping our guests on calls.
Skills you’ll need:
Outstanding verbal and written communication skills
Comfortable answering a high volume of calls (80% or more phone work)
Excellent organization and time management skills
Ability to handle difficult conversations with grace
Creative problem solving
Comfortable using G Suite
Adaptability in a fast paced and constantly changing work environment
Work effectively both independently and as a member of the team
Ability to multi-task and use a variety of systems and tools
Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NM, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, or WY
Working hours
There are two shifts for this role, depending upon the most current needs of the business. The shifts for this role will be Sunday-Thursday 9am – 6pm PST or Tuesday through Saturday 9-6 PST.
Compensation
$18/hr
What you’ll get
Health/dental/vision insurance—100% coverage option
Employer Sponsored & Voluntary Supplemental Benefits
401K retirement savings plan with immediate 100% company match on the first 6% you contribute
Health & Dependent Care Flexible Spending Accounts
Paid vacation & sick days
Paid holidays
Paid parental leave after one year of tenure
Employee Assistance Program
Career advancement opportunities
Employee discounts
All the equipment you’ll need to be successful
Great colleagues and culture
