Two Chicks With A Side Hustle

Citizens Bank is hiring for a Home Mortgage Program Management Specialist. If you are looking for a position in the banking industry check out Citizen’s Bank requirements below.


The Home Mortgage Program Management Specialist is responsible for supporting the Program Management team. The primary responsibilities include:

  • Manage intake of pricing submissions to ensure service level agreements are in compliance with established thresholds.
  • Run pricing scenarios and process loan documentation in accordance with procedures.
  • Review, process, and disposition requests to ensure conformity with policy guidelines.
  • Perform audit functions to confirm compliance with policy guidelines. 
  • Collaborate with cross functional areas including Sales, Lock Desk, Senior leaders to resolve or escalate complex scenarios.
  • Respond to calls and emails in a timely manner.
  • Identify trends and process improvements
  • Assist in additional project work/ administrative project work as needed

This position is highly organized, has a thorough understanding of mortgage process and specific pricing scenarios and is able to identify and promptly notify Sales colleagues of incomplete documentation in a professional manner. In addition, this position works with multiple functional areas and assists in additional project work/ administrative project work as needed.


Required Skills/Experience:

  • 4-6 years of mortgage processing or sales experience
  • Audit or Lock desk experience
  • Experience pricing loan scenarios
  • Technology aptitude

Preferred Skills/Experience:

  • Strong Analytical skills
  • Strong data entry skills
  • Strong communication skills
  • Strong customer service skills
  • Work effectively in a fast paced environment with low tolerance for error
  • Work effectively in a team environment
  • Ability to maintain confidentiality of sensitive information
  • High level of self-motivation

Education, Certifications and/or Other Professional Credentials:

  • High school diploma
  • Bachelor degree or equivalent experience

Hours & Work ScheduleHours per Week:  40Work Schedule:  Flexible