Own a portfolio, drive retention, and help home care agencies turn referrals into real revenue. This role blends relationship management with sales hustle, and you’ll be measured by outcomes, not vibes.
About A Place for Mom
A Place for Mom is a leading platform that helps families navigate the senior care journey with free, personalized support. They connect caregivers to a large network of senior living communities and home care agencies. The mission is simple: make finding the right care easier, more human, and more effective.
Schedule
• Full-time, fully remote
• Home Care department
• Some travel required (about 10%) for conferences and events
• Metrics-driven role with quarterly performance evaluation
What You’ll Do
⦁ Manage and retain a portfolio of home care agency customers through strong onboarding, ongoing support, and performance coaching
⦁ Drive conversion of A Place for Mom referrals, improving activations and revenue growth across your book of business
⦁ Run regular performance reviews via phone or video, sharing insights, results, and clear recommendations to improve outcomes
⦁ Implement proven strategies to increase activations, improve conversion rates, and strengthen customer satisfaction
⦁ Grow revenue by increasing monthly referral volume and upselling additional products when it fits the customer’s goals
⦁ Promote adoption and consistent use of the Home Care Partner Portal for reporting and lead tracking
⦁ Resolve invoice disputes fairly, clearly, and professionally while maintaining strong customer relationships
⦁ Partner cross-functionally with internal teams (Sales, Data & Analytics, Care Advisors, Support) to improve retention and performance
⦁ Maintain accurate customer and agency data, ensuring records are complete and up to date
What You Need
⦁ 3–5+ years of sales and/or account management experience
⦁ Bachelor’s degree preferred
⦁ Experience in senior care or a related space, or the ability to ramp quickly and learn the industry
⦁ Proven success managing a portfolio of channel partners across a wide geographic area
⦁ Strong analytical skills, follow-through, and comfort working in a metrics-driven environment
⦁ Excellent communication and presentation skills (verbal and written)
⦁ Strong customer service, coaching, and training abilities
⦁ Independent, organized, and able to prioritize work in a fast-paced environment
⦁ Proficiency with Word, Excel, and PowerPoint
⦁ Willingness to travel about 10% as needed
Benefits
⦁ On Target Earnings: $70K (Base: $50K + Variable Bonus: $20K)
⦁ Full benefits package including health, dental, vision, life insurance, 401(k) with company match, and paid time off
⦁ Remote flexibility with a mission-driven company
⦁ High-impact role tied directly to customer outcomes, retention, and revenue growth
If you’re competitive, coachable, and love owning results, don’t overthink it. Apply while it’s fresh.
Bring the relationship-building energy and the revenue mindset, and help families find the care they need faster.
Happy Hunting,
~Two Chicks…