Help Desk Associate

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from LinkedIn and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

The Help Desk Associate will be responsible for being the first point of contact for employees or external customers seeking technical assistance. They will ensure that users receive the support they need to effectively use various systems and applications. The Help Desk Associate will have strong communication skills, a passion for technology, and a desire to learn and grow in an IT support role.

Responsibilities

Provide prompt, courteous, and efficient support to internal or external users experiencing product issues or seeking assistance with our software.
Assist with onboarding and offboarding of internal users including, but not limited to, setting up and configuring new user accounts, deprovisioning offboarding users, and assisting with asset management.

Assist users with hardware and software troubleshooting.
Escalate unresolved issues to senior team members or other internal teams as appropriate, ensuring follow-up until issues are resolved.
Consistently document issues and resolutions within the help desk ticketing system.

Perform other duties as assigned.

Qualifications

Associates or bachelors degree or equivalent experience.
Basic knowledge of computer hardware, software, and networking concepts.

Strong verbal and written communication skills.
Strong customer-service orientation including professional interpersonal skills and the ability to effectively collaborate with external and internal stakeholders.
Strong attention to detail with demonstrated ability to consistently follow processes.

Passion for staying up-to-date with new technologies and best practices in IT support.
Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment.
Ability to work on occasional nights and weekends as needed.

PST Time Zone Candidate Only

$47,000 – $54,000 a year

At Equip, diversity, equity, inclusion and belonging are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, and/or any other legally protected classification protected by federal, state, or local law.

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