CVS Health
Location: Remote WV US
Category: Customer Service|Aetna
Job Type: Fully remote
Salary: 17.00 – 27.16 /hour
Job Description:
This is a work-at-home opportunity for candidates located in the ALL TIME ZONES and the working schedule will be in the EST time zone.
Health Concierge is the face of Aetna to provide targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement.
Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Engages, consults and educates members based upon the members unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost-sharing.
Pay Range
The typical pay range for this role is:
- Minimum: 17.00
- Maximum: 27.16
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers
- Excellent communication (verbal, written and listening) skills
- Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves, able to use multiple monitors.
- Strong organization skills and attention to detail
- Ability to receive and act on feedback; resilient, curious and seeks to learn
- Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to provide solutions
Preferred Qualifications
- Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions
- Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities
- Self-starter and able to successfully work with minimal supervision.
Education
- High school diploma or GED equivalent.