Be the first line of support for PushPress Grow customers, owning your Intercom queue from first message to final resolution. You’ll troubleshoot CRM and communication workflow issues, protect SLAs, and build customer trust through clear answers, strong follow-through, and tight documentation.
About PushPress
PushPress builds software for boutique fitness businesses. Trusted by 5,000+ gyms and 500,000+ members, PushPress processes $500M+ annually and is backed by Altos Ventures and Mucker Capital. Their mission is to level the playing field for fitness entrepreneurs with tools that help them operate, grow, and serve their communities.
Schedule
- Full-time
- Remote
- Async-first, globally distributed team
What You’ll Do
- Respond to incoming Intercom chats and drive conversations through resolution (CRM questions, workflows, troubleshooting)
- Triage issues, resolve directly when possible, and escalate with complete, clean context when needed
- Follow up on snoozed/pending conversations to ensure timely closure and queue health
- Identify recurring issues and share trends with the Support Lead
- Improve and validate help articles, macros, and bot responses
- Collaborate closely with L1/L2 teammates
- Stay current on product releases, updates, and changes
What You Need
- Strong working knowledge of PushPress Grow and/or GHL, plus familiarity with PushPress Core and CRM-based communication workflows
- Experience with Intercom, Slack, Zoom, and comfort learning new tools quickly
- Strong troubleshooting ability with clear, step-by-step solution delivery
- High ownership and ability to work with minimal supervision
- Clear, patient communication when explaining technical concepts
- Strong attention to detail and organized work habits
- Interest in fitness, gym operations, or small business ownership
Benefits
- $58,000/year
If you’re the type who doesn’t just answer tickets, but actually closes loops and builds trust, this one fits.
Roles like this move fast. Don’t overthink it.
Happy Hunting,
~Two Chicks…