As a Reservations Specialist, you will join a team that is focused on servicing customers in planning and purchasing Sun Country air-only and vacation package products, as well as assisting customers with existing reservations that require changes and modifications. The key skills needed to excel at this position are providing friendly, courteous service, effective sales techniques, and a desire to create memorable travel experiences.
Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Reservations Specialist, you will enjoy the opportunity to immediately work from home, growth opportunities, and the below benefits:
Comprehensive benefit package including dental and vision
PPO and high deductible health plans
Health savings accounts (HSA and FSA)
Starting day one free standby and discounted travel privileges for employees, family, & friends
Paid Time Off
Life and AD&D Insurance
Employee Assistance Program including counseling for employees and their family
Fitness incentive and Stop Smoking Support
Essential roles and responsibilities of a Reservations Specialist:
Provide timely and courteous responses to incoming phone calls.
Determine customer needs by asking effective qualifying questions; offer the appropriate options that match their needs.
Provide excellent customer service while making each call as efficient as possible.
Actively upsell products and services that match customer needs.
Promptly inform leaders of any problems and unusual circumstances such as reporting system issues or trending customer concerns
Any other duties assigned by management.
Classification: Full-time, Hourly
Working Location: This position is remote, employees must reside in Minnesota or Wisconsin (Minneapolis, Duluth, Brainerd, Green Bay, and Eau Claire)
The qualifications we are looking for in a Reservations Specialist include:
High School diploma or general education degree (GED)
Customer service, call center, or related customer contact experience.
Perfect attendance and outstanding performance are required for your success at Sun Country Airlines
Demonstrated knowledge and aptitude for using computers, including proficient typing skills.
High attention to detail.
Excellent communication skills (verbal, listening, and written)
Strong organizational skills.
Good reasoning, and problem-solving skills.
Ability to navigate web-based reservations computer applications, Microsoft communication tools, and other programs as defined in your learning process.
Ability to work from home in a:
Private office and distraction-free environment
Hard-wired connection to your modem of at least 10 Mbps
Shift differential for weeknights of $0.80 per hour and weekends of $1.80 per hour.
Travel industry experience.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
As a Reservations Specialist, you will participate in a 2-week mandatory virtual training class which includes Classroom Training, self-guided modules, and practical application, and a 1-week period of nesting for support and guidance in the real world.
Training Schedule: Monday- Friday Class
September 18- October 27, 2023
9:00am – 5:30pm
Sun County Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.