If you know FMLA and disability forms and you can turn paperwork around fast without mistakes, this role is a solid fit. You’ll complete forms, manage PHI correctly, and communicate with patients and provider teams with a calm, patient-centered approach.
About Sharecare
Sharecare is a digital healthcare company delivering software and tech-enabled services across the healthcare ecosystem. Through data-driven insights and a comprehensive platform that includes care management and health information management, Sharecare helps people navigate healthcare more efficiently and improve well-being.
Schedule
- Remote (CT)
- Full-time
- Posted 8 days ago
What You’ll Do
- Process FMLA and short-term disability paperwork efficiently and accurately
- Complete FMLA/disability forms using industry-standard responses based on specialty practice type
- Communicate with patients and physician coordinators about forms in an upbeat, patient-centered manner
- Handle medical record requests while following HIPAA and HITECH requirements
- Answer incoming calls, support multiple lines, and track call data in an Excel log
- Validate and process requests for PHI and verify patient information using key identifiers
- Ensure disability forms are completed within 5–7 days after payment
- Pull forms and PHI requests daily for invoicing and load into RMS
- Maintain professional relationships with account clients and monitor EMR accounts for timely processing
- Conduct quality screenings on incoming PHI and verify requesting party contact details
- Update and maintain an Accounting of Disclosure Log for released records
- Provide attentive support to patients and patient representatives throughout the process
What You Need
- Experience with FMLA/disability forms (required)
- Familiarity with medical terminology and medical office processes
- 1+ year of experience in a medical records department or similar setting
- Strong Microsoft Word and Excel skills
- Strong organization, multitasking ability, and attention to detail
- Typing speed of 50 WPM
- Ability to use fax, copier, and scanning equipment
- Ability to learn new equipment and processes quickly
- Self-motivated team player with strong customer service and communication skills
Benefits
- Full-time remote role
- Hands-on work in health information management with strong compliance standards
- Opportunity to specialize in high-demand forms processing and PHI handling
- Equal Opportunity Employer and E-Verify participant
If you’ve already handled FMLA and disability forms and you can consistently hit a 5–7 day turnaround without compliance slip-ups, this one is worth moving on.
Bring your accuracy, your speed, and your patient-first communication, and keep the paperwork side of care moving smoothly.
Happy Hunting,
~Two Chicks…