Job Summary
As an Arkansas based FMLA Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.
Job Qualifications
- Bachelor’s Degree preferred, High School Degree or equivalent required
- 1-3 years Customer Service experience required
- Call Center experience preferred
- Employee benefits administration and/or FMLA administration a plus
- Exceptional communication and organization skills, with strong focus on customer service
- Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Computer literate and proficient in Microsoft Office Suite
- High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
- Bilingual Spanish is a plus