Fixed Operations Specialist

Ally and Your Career

Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role is located in Quebec. Ally Financial is seeking a Fixed Operations Specialist to join Ally’s Fixed Ops team supporting GM and Subaru business in the Quebec area. In this dealer facing role, you will be responsible for managing the profitability of the vehicle service contract business within a geographic territory of assigned dealers both virtually and in person. You will be reporting to a manager/supervisor under intermittent supervision applying previous experience to moderately complex tasks.

This position will require regular travel dictated by the territory and assigned dealer needs.

The Work Itself

Analyze assigned accounts to identify loss control opportunities
Develop and execute tailored action plans to each assigned dealer

Maintain a dealer contact cadence appropriate for each account based on profitability
Handle individual or reconcile multiple claim issues including adjudication of more complex claims
Perform documentation reviews to assess sales versus submission, repair order and used car trends

Train employees at assigned accounts on claim and system processes
Build and maintain strong relationships with dealers
Establish “Hawthorne Effect” via onsite presence as dictated by business needs

Communicate and collaborate regularly with matrix partners
Maintain SalesForce documentation to expectations around dealer activities
Participate in additional trainings, educational activities, and regulatory compliance awareness

Participate in special projects/assignments

The Skills You Bring

HS diploma or equivalent required. Associate or Bachelor’s degree preferred
· 4+ years of Automotive industry experience required; prior dealer experience a plus

· Experience in foundational operational roles (MCS, RS, OA) preferred
· Must possess excellent communication and collaboration skills
· Possess analytical abilities to breakdown claim information into trends

· Prior Ally systems experience preferred
· Ally product knowledge preferred
· Above average computer and technical skills

· Proficient knowledge of Microsoft Office programs

Proficiency in Power BI preferred
Ability to travel

Must be fluent in French
Must live within the territory

Base Pay Range: An individual’s position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

$84,200 – $114,600 CAD

Incentive Compensation: This position is eligible to participate in a variable OR annual incentive plan.

APPLY HERE!