For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Financial Services Specialist, you will be an Ambassador for Nordstrom, handling phone calls from customers in a virtual environment.
A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Financial Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.
This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Illinois
Hours of Operation: 365 days a year, 5:00AM-12:00AM (midnight) PST
Shifts:
- Full-time positions
- Set schedules available at time of offer
- Morning, afternoon, and evening shifts – start times available depend on business needs
- Expect to work at least one weekend day per week
- Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays
Orientation: 1 week (Tuesday – Friday), 7:00AM – 4:00PM PST
Training: 7 weeks, (Monday – Friday) 7:00AM – 4:00PM PST
- Must successfully complete a two-tiered training program
Pay:
- Eligible to earn incentive once graduated from training
- Shift differential pay available
- Work from home subsidy $50/month
A day in the life…
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
- Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
- Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
- Perform other duties as assigned
You own this if you have…
- 1+ years of experience in customer service
- A quiet, distraction free, secure workspace (work cannot be done outside of declared home office)
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
- The ability to work a flexible schedule based on department needs, including nights and weekends
- Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download. Internet connection must be wired to modem; wireless internet connection not permitted.
- Clear and professional communication skills with customers and co-workers, both verbally and written
- The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
- A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
- Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
- The ability to work with integrity and respect confidentiality
- The ability to independently apply strong analytical, problem-solving and decision making-skills
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources