CorneaGen is a mission-driven company committed to transforming how corneal surgeons treat and care for the cornea. Based in Seattle, the company is innovating the next generation of cornea care, from new medical devices and biologics to therapeutics and interventions. CorneaGen supports corneal surgeons and their patients with a spectrum of services, including the latest in innovative products, delivery of the highest quality tissue, surgeon education, and advocacy for patient access and reimbursement policies.
Seeking: Family Services Coordinator- Remote position
Are you searching for a job with a company that offers paid on-the-job training and development, competitive wages? Perhaps you are looking to join a high-performing team that’s focused on improving the lives of others? Or are you thinking about making a career change into a new and exciting line of work? If the answer to any of these questions is “Yes!”, then keep reading!
CorneaGen is a mission-driven company focused on providing the highest quality donor tissue, unparalleled customer service and superior products that transform how ophthalmologists treat and care for every person impacted by corneal disease. Through continuous innovations in tissue processing technology and surgical devices, advocacy for patient access and simplified payor reimbursement policies, CorneaGen is advancing the next generation of cornea care. In support of this goal, we are looking for a Family Services Coordinator to join our team.
What does a Family Services Coordinator do?
The Family Services Coordinator contributes to a dynamic industry which operates 24 hours a day, 7 days per week; serves as the point of contact regarding incoming referrals, coordinates specific functions of the donation program including receiving initial referrals and assessing/determining donor potential for CorneaGen and with all external donation partners, and directs recovery arrangements. The FSC is responsible for working with families to provide information regarding donation opportunities & obtaining authorization.
JOB DUTIES AND RESPONSIBILITIES
Job Location
- This is a remote/work-from home position
- Shifts are composed of 8-hour increments (subject to change)
Referrals and Donor Screening
- Accepts inbound calls and emails from hospitals/hospices/medical examiner offices/funeral homes and assesses suitability for cornea donation
- Captures all information timely, accurately, and completely into donor management software
- Provides comprehensive medical screening of potential cornea donors by effectively communicating with referral source personnel to determine suitability for cornea recovery based on established guidelines
- Discusses screening information and criteria applications with Family Services Manager accordingly
- Routinely provides feedback to appropriate chain of management regarding hospital education needs, community outreach opportunities, and development with donation partner agencies
- Executes projects, duties, and ongoing education and training as assigned
Donor Coordination and Logistics
- Works in close collaboration with hospitals, team members, and Family Services Manager to evaluate and determine the best time to offer families the opportunity for donation
- Leads donation discussion with potential donor families or agents
- Works with families to obtain authorization for donation; obtains and documents accurate medical/social histories
- Provides support and education to families throughout the donation process
- Coordinates all logistical aspects required for donation to occur, including interfacing with other participating agencies such as recovery partners, hospitals, medical examiners, and funeral directors
- Coordinates recovery location and timing; activates/assigns recovery staff for cornea/eye recovery
- Ensures case documentation within donation software is updated accurately and in a timely manner
- Maintains a high sense of urgency to ensure optimal time frames for recovery
- Works in order to utilize resources and reduce inefficiencies
- Collaborates with appropriate personnel in order to trouble-shoot real-time challenges
QUALIFICATIONS
- Possess advanced knowledge related to donor evaluation and management
- Exhibits superb customer service skills
- Able to maintain professionalism during potentially complex circumstances
- Possesses an advanced understanding of national regulations and procedures surrounding donation, and an advanced clinical and anatomical knowledge
- Demonstrates both a strong work ethic and efficient productivity in an independent work environment
- Ability to communicate and present information effectively and concisely within a team environment
- Proactive team player who can multitask with ease, and uphold organizational core values
- Must possess strong interpersonal, priority-setting and strategic skills. Strong attention to detail, written and verbal communication skills. Thrives in a fast-paced dynamic environment and adjusts to new priorities as required
- Well-spoken, has the ability to communicate appropriately and effectively over the phone, especially with families in the midst of their grieving process
- Knowledgeable about medical terminology
- Proficient in critical thinking
- Able to work nights, days, weekends, holidays; willingness and flexibility to adapt to schedule adjustments as needed
What if I’ve never done this type of work before?
Not a problem! We will provide on-the-job training to give you the skills and knowledge needed to become a Family Services Coordinator. What we ask of you is:
- Preferred: Bachelor’s degree in biologic sciences- or an equivalent degree/diploma/certification in an allied health field. Minimum of 3 years of experience may substitute for educational requirement.
- Prior Donor Coordination experience strongly preferred
What compensation and benefits do you offer?
The minimum hourly rate for this position is $20.00/hour and a maximum hourly rate is $24.00/hour. Individual compensation will vary within this range based on a candidate’s skills, qualifications, and experience as they relate to the requirements for this position.
Our benefits package includes:
- Generous employer-paid health benefits (medical, dental and vision premiums) for all employees, plus minimal premium contributions to cover dependents
- Retirement benefits, with a 5% company match plus opportunities for additional employer contributions.
- Paid time off, including 12 company holidays and 2+ weeks of PTO, with opportunities to accrue additional PTO based on tenure.
- Costco or similar wholesale club membership reimbursement.
- Short-term and long-term disability, life and AD&D insurance, and more!