Help VIP customers get real value from a leading digital marketplace brand without leaving your home. This remote Enterprise Customer Service role lets you support high value dealer clients, partner closely with sales, and own customer relationships from onboarding through retention.
About Trader Interactive
Trader Interactive builds digital marketplaces that make buying and selling easy for recreational and commercial industries. They are part of the global CAR Group, with teams across multiple countries and a strong remote culture. You get the stability of a global company with the flexibility and agility of a smaller, fast moving team.
Schedule
- Full time, remote from anywhere in North America
- Standard weekday business hours with some flexibility
- Occasional travel for trade shows, conferences, or related events
What You’ll Do
- Serve as the primary contact for VIP and Enterprise marketplace dealers in recreational and commercial verticals
- Own customer resolution from first contact through final follow up
- Partner with the implementation team to set up new dealer accounts correctly
- Handle account change requests and ongoing account maintenance
- Analyze and troubleshoot issues that affect dealer advertising and performance
- Provide clear recommendations to improve results and resolve concerns
- Manage and track cases through to resolution
- Support sales with account insights, customer support, and retention efforts
- Deliver proactive outbound service calls and emails to key accounts
- Research and resolve both customer and consumer concerns in a timely way
What You Need
- High school diploma or equivalent
- Up to 2 years of customer service experience preferred
- Strong computer skills, including Microsoft Office, Excel, and Google Suite
- Excellent interpersonal skills and a customer first mindset
- Clear written and verbal communication with internal teams and external clients
- Strong time management and organizational skills
- Ability to collaborate across teams and think quickly when customers need solutions
- Comfortable handling multiple tasks and shifting priorities in a fast paced environment
Benefits
- Work from wherever you are most productive, with a fully remote option
- Up to 31 days of paid time off in your first year, plus flexible leave options
- Full benefits package including medical, dental, and vision coverage
- Retirement plan with company match
- Access to LinkedIn Learning and other continuing education resources
- Wellness program and supportive, inclusive culture
- Chance to grow your career inside a global group of digital marketplace businesses
If you want a customer service role with real impact and room to grow, this is a strong step up from a standard call center position.
Happy Hunting,
~Two Chicks…