Job Description:
Job Summary:
CareLinx is looking for an Enrollment Specialist to assist with CareLinx’s Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and the Enrollment Specialist position is inbound call center focused to provide support and guidance to members and families who call in with questions or to complete the CareLinx enrollment process. This includes answering benefit specific questions, developing rapport and building confidence in the services that CareLinx can provide, gathering demographic information and individual preferences, and working through the ADL calculator to complete the member’s profile. This position is also responsible for launching the caregiver search and setting up the member with a dedicated Care Advisor who will guide them through the caregiver search journey.
As an Enrollment Specialist, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service. You should also be a team player and be willing to learn about CareLinx’s health plan partners. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, CareLinx may be the place for you.
Essential Job Functions:
- Intake new families and help them enroll in the specific health plan program by identifying home care needs and caregiver preferences
- Provide support to families who contact the call center with questions and ensure overall satisfaction, 1st call resolution and exceptional member experience
- Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
- Work collaboratively and professionally with other team members and teams within CareLinx
- Exhibit excellent verbal and written communication skills via phone, email, and text
Specific Skills/ Attributes:
- Effective time management skills and high attention to detail
- Excellent verbal and written communication skills
- Superior organization and multitasking capabilities
- Goal-driven, problem solver
- Comfortable working in a remote environment
- Professional, confident, outgoing demeanor
- Experience working with Microsoft Office Suite
- Ability to maintain strict confidentiality, and exercise good judgment
- Enrollment Specialists are expected to meet performance goals set forth per CareLinx guidelines
- Additional job duties may be assigned on an as-needed basis
Qualifications:
- Experience working with Microsoft Office Suite
- High school diploma or equivalent is required
- Some college-level coursework is preferred
- Six months experience in a customer service role or a minimum of 1 years experience in a customer service environment, required
- At least one year of experience in a customer service or call center environment or a minimum of 2 years experience in a customer service environment, preferred
- Previous healthcare experience preferred
- Prolonged periods of sitting at a desk and working on a computer.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.