Job Description:

Job Summary:

CareLinx is looking for an Enrollment Specialist to assist with CareLinx’s Payer Operations line  of  business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and the Enrollment Specialist position is inbound call center focused to provide support and guidance to members and families who call in with questions or to complete the CareLinx enrollment process. This includes answering benefit specific questions, developing rapport and building confidence in the services that CareLinx can provide, gathering demographic information and individual preferences, and working through the ADL calculator to complete the member’s profile. This position is also responsible for launching the caregiver search and setting up the member with a dedicated Care Advisor who will guide them through the caregiver search journey. 

As an Enrollment Specialist, you are the expert for members and families about all things CareLinx-related. You need to love interacting with people and be committed to providing stellar customer service. You should also be a team player and be willing to learn about CareLinx’s health plan partners. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, CareLinx may be the place for you.

Essential Job Functions:

Specific Skills/ Attributes:

Qualifications:

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.