Through a provided lead list, the Engagement Specialist makes outbound calls to individuals (patients and non-patients) with the goal of enrolling them in a health and wellness program.

Success in this role involves rapidly building rapport with the call recipient, tailoring the value proposition to their individual needs, overcoming objections, and getting them started in the program.

You will join a team that is professional, collaborative, supportive, results-driven, and which celebrates success. Training and on-going coaching are provided to the Enrollment Patient Representative to help improve their skills and performance.

Details:

Monday through Friday with weekends off and Holidays off.

Schedules by time zone are as follows: ​8:00 – 4:30 ET, 7:00 – 3:30 CT, 6:00 – 2:30 MT

A well qualified candidate can expect to be paid between $18.50 and $19.50 to start

Engagement Specialist responsibilities:

Telephonic Work/Engagement – 100%

Effectively communicates program information to new patients. Successfully (and appropriately) enrolls patients or schedules patients for appointments as required by program

Effectively re-engages existing patients care team members have been unable to reach

Conducts research as appropriate to find additional patient phone numbers and provider office contact and location information

Gathers and records accurate patient information

Escalates to a licensed RN as necessary

Meets metrics and performance goals set for team, including quality standards

Performs administrative and process tasks associated with engagement

Lives DaVita Core Values

Minimum Qualifications:

High school diploma or equivalent

College experience or degree is preferred

Call center / telephonic sales experience is helpful

Type a minimum of 30 words per minute

Familiarity with basic use of phone systems, voice mail and Microsoft Products

Deals with confidential information and/or issues using discretion and judgment

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as “a place where I belong.” Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Applications are accepted on an ongoing basis.

Salary/ Wage Range

$18.50 – $20.49 / hour
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

DaVita Teammates Work Together to Make a Difference for our Patients, Each Other and Our World. This is underscored by our deep rooted commitment to our ESG (Environmental, Social and Governance) practices. For more than 16 years, our Trilogy of Care—Caring for Our Patients, Caring for Each Other and Caring for Our World—has been at the heart of everything we do. Our key ESG issues and five focus areas are Patient Care, Teammate Engagement, Environmental Stewardship, Healthy Communities, and Leading with Integrity and Accountability.

The health and safety of our teammates and patients is our top priority as we continue to navigate the impact of COVID-19 together. We have focused on access to vaccines, infection control practices and education to ensure the safety of our teammates and patients.