Employer: brightwheel
Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
Our Team
We are a highly distributed team supporting fully remote employees across every time zone in the US. We also have hubs in Austin, Denver, and San Francisco. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.
Who You Are
Brightwheel is looking for someone passionate about customer success and happiness. The ideal candidate is a quick learner and has incredible attention to detail. You are an expert at navigating multiple complex software tools, eager to take on responsibility for ensuring customer records are complete, and thrive on answering tricky customer questions. You collaborate and communicate like a pro and are comfortable independently driving critical tasks. Most of all, you are always driving to find solutions that are beneficial for both brightwheel and our customers.
This is a 6 month contract position with the possibility of converting to a full-time role.
What You’ll Do
- Partner with members of our Engagement team to drive critical and time-sensitive tasks to support ongoing customer engagement and retention
- Monitor multiple customer communication channels and route issues to the correct team members
- Directly resolve some customer inquiries via email, partnering with our customers to arrive at solutions that make sure they’re getting even more value out of brightwheel
- Follow through on customer requests that require processing in our backend systems; ensure data is entered into systems correctly
- Contribute to our energetic, fun-loving, collaborative and diverse team culture (even while remote!)
- 1+ year of professional full-time experience post-education, ideally in SaaS customer success or sales
- Strong customer service skills – professional demeanor, active listening, ability to provide clear instructions, boundless empathy, exceptional spoken/written English
- Great attention to detail – nothing can slip through the cracks when we’re supporting our customers
- Ability to manage time sensitive tasks and deliver on time every time
- Comfort with working remotely using communication tools such as Slack and Zoom
- Experience with CRM systems (Salesforce in particular) a plus