ElevenLabs — Technical Customer Support Specialist
Location: Australia
Pay: not listed
Schedule: Full-time | employer type: FullTime
Employment arrangement: Not stated
Phone requirements:
Phone requirements not confirmed
Location restrictions:
Needs review
Requirements
What you bring:
– 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
– Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself
– Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript
– A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside
– Experience working autonomously in a fast-moving, international, remote team
Who you are:
– Passionate about AI and the problems it can solve — you follow the space closely and have opinions about it
– Analytically sharp with a first-principles approach to debugging and problem-solving
– A strong communicator who can translate technical complexity into clear, actionable responses
– Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard
– Energised by a startup environment where things move fast and you can have real impact
– #LI-remote
– We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.