If you know California Superior Court filing rules like muscle memory and can juggle rush filings without dropping the ball, this role is built for you. Steno needs a steady, detail-sharp eFiling pro to run mid-to-late PST shifts and keep litigation support orders moving fast and clean.
About Steno
Steno (founded in 2018) is modernizing the litigation and court reporting industry with cutting-edge technology and concierge-level customer service. They’re remote-first, growing quickly, and grounded in reliability, constant innovation, and a hospitality mindset. Their goal is to make legal support services smoother, faster, and more human.
Schedule
- Full-time, hourly (non-exempt), remote (United States)
- California preferred; must work in Pacific Time (PST required)
- Coverage needed for mid-to-late shifts between 10:00am–10:00pm PT
What You’ll Do
- Review client requests, prep filings per court rules, and submit through Steno’s eFiling portal
- Enter and update client/order details in internal databases (new assignments, documentation, status updates, order closeouts)
- Meet service level agreements by completing assigned orders accurately and on time
- Prioritize rush assignments and keep customers updated on delivery timelines
- Communicate with customers about status updates, conformed copies, and filing rejections
- Handle client emails and calls with a hospitality mindset
- Monitor multiple databases to ensure timely fulfillment and accurate status tracking
- Follow special instructions and additional customer requests with high attention to detail
- Build and maintain expertise in covered jurisdiction filing requirements
- Resolve customer inquiries and escalations quickly, escalating appropriately when needed
- Keep clear notes of customer and vendor interactions
- Close and invoice customer requests
What You Need
- Legal/litigation support background, especially preparing documents for filing and service of process
- Strong knowledge of California Superior Court filing requirements and procedures
- 3+ years in a customer-service-oriented role or legal documentation role
- Experience eFiling via LegalConnect, One Legal, or similar portals
- Experience with Legal CMS tools supporting service of process, court filing/copy jobs, and eFilings
- Experience working with legal support vendors, affiliates, and process servers
- Strong communication skills and comfort working with all levels of an organization
- Ability to move through detailed processes quickly while staying organized
- Interest in a fast-paced, growing tech startup environment
- Located in California (preferred) or able to work Pacific Time hours (required)
Benefits
- $23–$27/hour
- Health, vision, and dental benefits (low-cost plans)
- Wellness and mental health benefits for employees and families
- Flexible PTO and flexible scheduling culture
- Equity options
- Company-provided 401(k)
- Home office setup support plus a monthly internet/phone stipend
If you’re already living in the eFiling world and want a remote role where accuracy and speed both matter, jump on this.
Bring the calm. Bring the court rules. Bring the follow-through.
Happy Hunting,
~Two Chicks…