Drug and Alcohol Compliance Coordinator

The primary responsibility of the Drug and Alcohol Compliance Coordinator is to assist clients with the drug and alcohol testing requirements of each client, including all federally regulated (DOT) requirements and client company policies and procedures.

The selected individual will also assist the Medical Review Officer (MRO) in the review and final determination process of all non-negative results.

He/she will provide outstanding customer service; problem solve and assist all of his/her internal and external customers with a variety of related duties and responsibilities.
Responsibilities

• Communicate with clients and provide explanation of drug and alcohol testing needs
• Provide assistance to clients in researching Department of Transportation (DOT) regulations and requirements
• Maintain company random drug and alcohol testing pools as well as conduct random name draws and provide statistical data to clients in regards to drug and alcohol testing information
• Maintain company compliance for DOT regulation of drug & alcohol testing
• Provide assistance to clients in DOT audits
• Assist MRO in communicating with employees that have non-negative test results
• Assist MRO in contacting clients with non-negative and positive test results as well as set up patient appointments for drug and/or alcohol related exams
• Sign, sort and distribute negative result screens
• Assist MRO and clients in contacting laboratories when additional information or testing is needed
• Perform other related duties as needed or assigned

Qualifications

· Education and Experience 

• High school diploma or general education degree (GED).
• Previous drug/alcohol compliance experience.
• MRO Assistant Certification, or willingness to get within 3 months of employment.
• Professional office/administrative experience.

· Skills and Competencies 

• Strong verbal, written and interpersonal communication skills.
• Strong commitment to customer service
• Must be able to demonstrate the ability of maintaining privacy and confidentiality.
• Strong critical thinking skills; problem solving, and decision making.
• Must have the ability to gather data, compile information and prepare reports.
• Ability to manage multiple priorities, with attention to detail and accuracy.
• Ability to create and edit written materials.
• Ability to communicate effectively to a variety of audiences.
• Skill in organizing resources and establishing priorities.
• Demonstrate cooperative behavior with colleagues, supervisors, and clients.
• Strong time management, organizational, and follow-through skills.
• Ability to meet and exceed daily and weekly individual performance goals.
• Ability to work independently as well as assisting other team members when needed.
• Requires regular and predictable attendance and punctuality.

· Computer Skills 

• Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.

· Physical Demands 

• Requires sitting for long periods of time, working at a desk.
• Some bending and stretching could be required.
• Working under stress and use of computer/phone required.
• Manual dexterity required for use of computer keyboard.
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
• May occasionally lift and/or move up to 15 pounds.

· Work Environment 

• Mainly indoor, office environment conditions.
• The noise level is usually moderate.
• Air quality is good and temperature is controlled.
• Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy, and safety requirements.

Additional Job Information

The work schedule is Monday through Friday 11:30am to 8:00pm Eastern Standard Time.

The salary for this position is $15.50 per hour.

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more.

About WorkCare

WorkCare, Inc., is a U.S.-based, physician-directed occupational health company with global outreach.  

Our mission is Protecting and Promoting Employee Health…from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves. 

Our occupational clinicians and industry subject matter experts deliver integrated, total worker health solutions to employers in all types of industries. Our capabilities include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics; Consulting Medical Directors; Clinical Accommodation and Leave Management support; and a full suite of COVID-19 interventions. Our Industrial Athlete and Bio-ergonomic Surveillance programs are designed to prevent and manage work-related strains and sprains.