Donor Relations Specialist

Job details

Now hiring for Donor Relations Specialists for our premier nonprofit client in Little Rock, AR!

Pay: $21.63/hr
Hours: 8am-5pm, M-F
Location: Remote (need to be local to Little Rock, AR)
Position Type: Temporary (1-2 months)

Job Summary: Provides superior service to donors, volunteers, and/or internal staff via mailroom and donations processing.

Responsibilities:

Provide in-depth service with efficiency and accuracy in a timely and professional manner to “delight the donor”.

Perform all processes within Donations Processing – including, but not limited to – mailroom, data entry, quality check discrepancies, donations, resources, updates, communication preferences, catalog requests, removes, memorial cards, correspondence, webchat, emails, and any other service functions for our donors and volunteers.
Input and QC data quickly and accurately with attention to detail to meet daily output targets.
Continuously meet and maintain departmental service level guarantees and quality assurance of all donor and volunteer service functions.

Communicate the brand and provide donors and volunteers with appropriate information and materials.
Stay apprised of new and ongoing initiatives, processes, and literature to provide superior service.
Will perform other job-related responsibilities and projects as assigned by management.

Minimum Requirements:

High school/General educational development diploma plus three (3) years’ job-related experience.
Must have a minimum of two (2) years data entry experience.

Preferred Requirements:

Most Critical Proficiencies:

Knowledge of computers as a tool for data entry, spreadsheets, word processing, e-mail and accessing web information.
Ability to accurately and efficiently enter and QC data from source files

Knowledge of the non-profit sector with awareness of the context in which non-profit organizations operate.
Strong written and verbal communication skills

Essential Job Functions and Physical Demands:

Must be able to work in a fast-paced environment using multiple systems and juggling many tasks within Donations Processing and Service Center.
Ability to work with and maintain sensitive and confidential donor and internal information.
Ability to understand difficult verbal and written instructions.

Constant face-to-face, telephone and electronic communication with colleagues, donors and the general public.
Ability to work independently and perform multiple tasks with moderate supervision.
Excellent interpersonal skills with the ability to work cooperatively with a culturally diverse group of people.