Dispatcher

Hi, We’re SugarShot. We’re an open rebellion against the IT grain. We do Technology. Differently. Come join us! SugarShot is an information technology company with practice areas in Cybersecurity, IT Support and Professional Services. We are growing quickly, been honored on the Inc. 5000 3 years in a row, and have excellent opportunities for great people who are looking to make a real difference in the market place. Our name is unique, because our story is unique, and so is our future. Come join us! In addition to great pay and benefits, we offer flexible work schedule, super cool, tech company environment, continuing education and mentoring, comprehensive health benefits, 401K, profit sharing, lots of free lunches and occasional video games in the late afternoons.

Job Overview

A Dispatcher at SugarShot is a key player on our team. This role is a quarterback in that the Dispatcher is responsible for tracking and triaging support tickets. A Dispatcher will handle scheduling resources, as well as coordinating administrative tasks for management. A Dispatcher at SugarShot has experience in a professional office atmosphere (albeit virtually these days), proficient phone etiquette, positive demeanor, and strong customer service skills. There is a heavy customer service basis, as the Dispatcher is often the initial contact, so having good people skills is a must.  Dispatchers are part of the Service Delivery team and report to the Service Manager in the Operations Department. The dispatcher works with and interfaces with all Service Team members and SugarShot’s clients on a daily basis.

Key Responsibilities

Key Performance Indicators (KPIs)

Requirements 

Career Path

Benefits

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