Employer: Bread Financial
Job Summary
The Dialer Support Specialist is responsible for working with call center management to ensure that all PDS (Predictive Dialing System) hardware/software components are effectively utilized to increase associate and business productivity. the Specialist will monitor all aspects of the PDS process, including scheduling, execution of workloads, real time decision-making, dialer settings, dialer performance, account volume, queue volume, strategy changes, and other responsibilities as assigned based on desired results and business needs and provide ad-hoc reporting for call centers as requested by call center management.
Job Description
Essential Job Functions
Monitoring – Maintain workflow and pacing to obtain the highest level of productivity in each portfolio. Includes monitoring system speed, idle time, abort rate, and other factors. Audit daily uploads to ensure proper functionality of both dialer and host system. Monitor associate real time schedule adherence; provide authorization for all unplanned activities and coordinate approved activities with Operations Management. Builds relationships by establishing trust, confidence and credibility with senior leaders, executives, and regulatory bodies
Reporting – Complete routine and ad-hoc PDS reports for Collection Managers, Collection Directors, Collection VP, and SVP of Operations. Utilize reporting and other data to analyze performance and strategy effectiveness, solve problems and make decisions. Utilizes knowledge of Microsoft Office tools such as Word, Excel, PowerPoint, and Teams to execute daily work. Demonstrates the ability to work independently, remain organized, and prioritize work in order to work on multiple projects over the same time period with accuracy and attention to detail.
Productivity – Through data gathering and observation, construct new methods of dialing and processing accounts to maximize productivity. Communicate recommendations to PDSCC Supervisor and other leaders as required. Act as a centralized point of contact amongst all care sites for any system related down time. Relays vital information to Operational Readiness teams and clearly relays troubleshooting instructions to all care centers.
Reports to: PDSCC Supervisor/Department Manager.
Working Conditions/ Physical Requirements: Normal office environment
Direct Reports: None
Minimum Qualifications:
High School Diploma or equivalent education
Preferred Experience:
One year or more years experience in Collections, Predictive Dialing System (user and operator)
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial (NYSE: BFH) is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.
Formerly Alliance Data, Bread Financial is an S&P MidCap 400 company headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its 6,000+ global associates. To learn more about Bread Financial, visit BreadFinancial.com or follow us on Facebook, LinkedIn, Twitter and Instagram.
- Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
- The Company is an Equal Opportunity Employer.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
- The Company participates in E-Verify.
- The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
- The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at [email protected].
