Be the point of contact for Tecton’s Professional Services team on customer engagements.
Manage all parts of project delivery, including timeline, budget, forecasts, risks/issues, and quality.
Contribute to the creation of project deliverables and artifacts, including detailed project plans, timelines, and status reports, to provide visibility internally and externally as to the status of the project.
Deliver the scope of work, within the days allotted for the customer implementation or project.
Be the first point-of-escalation for our customer and implementation teams for risks/issues impacting project delivery.
Drive consensus on technical decisions quickly and effectively, while also keeping timeline and scope-of-work on track.
Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success.
Contribute towards QoQ NPS improvements of Professional Services sentiment.
Qualifications
5+ years in customer-facing project management roles, executing successful professional services engagements for enterprise SAAS products
2+ years of tangible experience within the Data, ML/AI, and/or Cloud Infrastructure domains
Strong communication skills, with the ability to tailor messaging from front-line engineer to internal and customer leadership
Adept to identifying customer needs and developing solutions and implementation plans to meet those needs
Superior delivery and project management skills with the ability to have well-structure plans to drive customer timelines
Ability to manage multiple engagements in parallel
Experience with Project Management (e.g. Smartsheet, MS Project, Jira, etc.) and PSA (e.g. Certinia/Financial Force) tooling
