Help customers get back on track after a missed first payment while you work from home. As a Default Account Representative, you’ll handle first payment default accounts, provide relief options, and protect both the customer relationship and the company’s bottom line.
About Foundation Finance Company
Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We partner with home improvement contractors nationwide to offer flexible financing options that help homeowners move forward with important projects. Our full-spectrum lending approach has generated billions in originations, and we’re investing in both infrastructure and employee talent to support that growth. It’s a fast-paced environment with room to advance and a casual, team-focused culture.
Schedule
- Fully remote role; must reside in one of the following states: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI.
- Full-time position in a phone- and computer-based office environment.
- Work involves significant time spent calling customers, researching accounts, and documenting activity.
What You’ll Do
- Handle inbound and outbound calls on first payment default accounts, documenting and updating accounts accurately.
- Research first-pay defaults using tools like Decision Lender, Rubex, TLO, and online resources to locate contact information and assess risk.
- Identify possible risk or dealer issues and route disputed accounts to the appropriate internal teams.
- Process over-the-phone payments and answer routine account questions, including interest, statements, and payment options.
- Coach customers on available self-service resources, such as the online portal, IVR, and other methods, aiming for one-call resolution where possible.
- Present and explain relief options to customers facing financial hardship in line with company policies and practices.
- Assist with overflow calls, including disputes, recovery, first pay, and bankruptcy calls, as needed.
- Support departmental admin tasks such as working reports, managing emails, and assisting with in-office functions.
- Help train new hires through side-by-sides and shadowing, and provide feedback on their progress to management.
- Perform other default servicing and customer support duties as assigned by management.
What You Need
- Associate’s degree in business, finance, communications, marketing, or related field; OR 2 years of related experience; OR a combination of education and experience.
- Strong computer skills, including Word, Excel, internet, email, and overall Microsoft Office proficiency.
- Fast and accurate typing skills and strong attention to detail.
- Ability to follow directions, multitask under deadlines, and maintain accuracy in a high-volume environment.
- Clear, professional communication skills and the ability to work well with both customers and teammates.
- Comfort working through challenging conversations and adapting productively to change.
Benefits
- Competitive hourly pay: $21.00–$23.00 per hour.
- Medical, dental, and vision coverage, plus 401(k) with company match.
- Casual dress, supportive culture, and room to grow within account servicing and beyond.
- Training, tools, and leadership support to help you build a strong career in consumer finance.
High-demand remote roles in account servicing move quickly, so don’t wait if this sounds like you.
If you’re ready to use your people skills and attention to detail to help customers recover and stay on track, this could be your next chapter.
Happy Hunting,
~Two Chicks…