This is a high-impact, phone-heavy role where you negotiate directly with creditors and law firms to help clients get real debt relief. If you thrive in fast-paced, metrics-driven work and can stay sharp under pressure, you’ll see the results of your negotiations every single day.
About National Debt Relief
National Debt Relief is a leading debt settlement organization founded in 2009 to help consumers overcome overwhelming debt. They’ve helped 450,000+ people settle $10B+ in debt and are known for treating clients like real people, with a mission to elevate, empower, and transform lives.
Schedule
Remote, full-time
Expected start date: 2/23/2026
High-volume calling role (average ~4 hours talk time and 20–30 outbound calls/day)
Overtime eligible if classified non-exempt
What You’ll Do
- Negotiate settlements with creditors and law firms to resolve escalated accounts and help halt legal action
- Communicate client hardships, review savings, and determine funds needed to complete settlements
- Build and maintain working relationships with law firms, attorneys, and paralegals
- Analyze client portfolios to choose the best strategy for faster debt resolution
- Review client banking info to confirm available funds and timing for settlements
- Gather and submit legal documentation for approvals and payments
- Track progress toward monthly KPIs and keep files moving with urgency
- Manage confidential client data with discretion and accuracy
- Collaborate with teammates to improve efficiency and outcomes
What You Need
- Bachelor’s degree preferred or equivalent relevant experience
- Comfort in a metrics-driven, goals-based environment
- Strong analytical thinking, professionalism, and negotiation-ready communication skills
- Ability to build rapport quickly with creditors, law firms, and internal teams
- Calm under pressure during difficult conversations and escalations
- Strong organization and multitasking across multiple systems
- Computer proficiency and CRM experience (Salesforce preferred)
- Dependable attendance and willingness to take feedback and improve
Benefits
- Base pay starts at $19.81/hr ($41,204.80 annually)
- Performance bonuses with average total compensation around $80,000/year (top performers up to ~$90,000)
- Medical, dental, and vision benefits
- 401(k) with company match
- Paid holidays, sick days, vacation, volunteer time off
- 12 weeks paid parental leave
- Pre-tax transit benefits
- No-cost life insurance plus voluntary benefit options
- Pet insurance discount
- Access to earned wages before payday
If you can negotiate with confidence, keep your cool, and love winning outcomes for people who need a reset, this is one to jump on.
Happy Hunting,
~Two Chicks…