Maintain a regular cadence of customer communication regarding the data implementation process, data ingestion status, and platform configuration
Monitor and track data ingestion and platform configuration changes to leverage insights from the analysis to develop and refine the customer experience by identifying pain points and possible solutions
Gauge new customers’ data complexity throughout the implementation process in order to properly triage, troubleshoot, and problem-solve issues while proactively identifying and escalating potential risks
Act as a liaison between district partners and internal teams, advocating customer needs and communicating feedback to improve process, product, and services
Maintain accurate and up-to-date tracking documentation for each customer’s data implementation process
Attend pre-sales meetings and consultations for potential customers, as assigned
Accept and complete other duties, as assigned
Requirements
Why We Want You:
Knowledge of and ability to interpret EdTech technology and data (rostering methods, data ingestion methods, assessments, behavior data, and attendance data)
Effectively translate data and technology concepts to a non-technical audience
Proactively problem-solve in order to efficiently resolve data concerns, data discrepancies, and platform configuration issues in order to mitigate risk
Exceptional time management skills in order to prioritize multiple needs while keeping projects on track to meet/exceed expectations
Proficient knowledge of various technology systems
High attention to detail
Strong written and verbal communication skills and professionalism with internal and external stakeholders
Excellent interpersonal skills; capable of establishing good rapport with customers
