Primary Duties & Responsibilities:
- Responds timely and satisfactory to resolve customer inbound calls and on-line contacts in support all pump models
- Occasionally makes offers chat support and outbound calls through the same support line.
- Using approved communication guidelines, responds to customer concerns or inquiries.
- Answers questions and troubleshoots issues related to use of the Tandem’s insulin pump, its Software, integrated Mobile App, online t:connect patient portal, and integration with CGM medical devices.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests.
- Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation; ability to defuse situations.
- Uses training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system.
- Identifies potential health and safety issues with products and follows appropriate internal notification procedures.
- Uses knowledge to propose recommended improvements to customer related processes and materials.
- Acts as a customer advocate to represent customer needs internally.
- Confirms completion of required training plan before assuming job responsibilities.
- Consistently meets or exceeds Tandem Diabetes Care Customer Technical Support metrics for the role of Customer Technical Support Specialist which include quality/accuracy, call monitoring, and schedule adherence requirements.
Apple Watch Series 9 [GPS 41mm] Smartwatch with (PRODUCT) RED Aluminum Case with (PRODUCT) RED Sport Band S/M. Fitness Tracker, ECG Apps, Always-On Retina Display, Water Resistant
$299.00 (as of July 26, 2024 13:35 GMT -05:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
