Employer: SimplyTexting

We’re seeking an outstanding customer support trainer who is as passionate about teaching and coaching as they are about helping customers succeed. You will spend about 80% of your time managing our new hire onboarding process and about 20% of your time working as a customer support specialist (in order to keep your ear to the ground within an always-evolving department). While your main focus will be customer support onboarding, you will train folks both in and outside of the department. We find that moving most new teammates through some level of customer support onboarding is the best way to set them up for success on the team.

This is a mid-level position; prior experience offering SaaS customer support and training teammates is a must. The ideal candidate is comfortable switching gears, has an eye for process improvements, and is passionate about coaching and supporting people.


Responsibilities


This Role Is For You If


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Compensation and Benefits

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