Customer Support/Student Services Representative

Location: Fort Collins, CO

Department: Weston Distance Learning Inc

Type: Full Time

Min. Experience: Entry Level

US Career Institute seeks a Customer Support/ Student Services Representative for hybrid -remote work for our Fort Collins, Colorado office. In this position, you will be primarily taking phone calls from students who have questions about their account, course progress, or payments. You will also respond to students’ emailed questions, so excellent writing skills are needed. Please note this position is currently a remote position.

Responsibilities include:

Responding to student concerns via phone, email or mail

Providing excellent customer service to students, providing step-by-step procedures to encourage course completion
Advising students of acceptable financial arrangements by explaining payment options
Maintaining accurate records and following procedures for purchased items, refunds, and incentive programs

Requirements:

High School diploma or equivalent
1-2 years customer service experience highly preferred, telephone customer service experience a plus

Requires the ability to maintain a pleasant, courteous attitude under adverse conditions
Excellent writing skills, including correct grammar and spelling
Must be able to clearly communicate verbally and in writing

Requires the ability to multi-task and the ability to work independently
A minimum typing speed of 40 wpm a must
Basic math skills preferred, in order to compute student financial arrangements

Knowledge of Microsoft Word, Excel and Outlook are essential
Availability to work day time hours Monday – Friday.
Hourly wage minimum of $16 – higher depending on experience

Currently this position is a remote position, with occasional in-person trainings in office

In order to apply, please submit your cover letter and resume using our online application system. To learn more about us, please visit www.westondistancelearning.com.

APPLY HERE!