This is a front-line SaaS support role where you’re the first human a user talks to, and the difference between “I’m done with this product” and “okay, I’m back.” You’ll handle email and chat support, troubleshoot issues, and help a fast-moving startup improve the product by capturing what users keep running into.
About Atarim.io
Atarim is building a platform focused on digital collaboration and remote teamwork, aiming to transform how people coordinate and deliver web and product work. They’re a fully remote, global company that runs lean, moves fast, and ships improvements heavily driven by user feedback.
Schedule
• Fully remote
• Global hiring across EMEA, USA/Americas, and APAC
• Specific shift hours not listed
• Performance measured by response time, resolution rate, customer satisfaction, and user feedback
What You’ll Do
• Provide customer support through email and chat
• Troubleshoot user concerns, identify the root issue, and deliver proactive solutions
• Resolve support inquiries quickly while maintaining high customer satisfaction
• Collaborate with internal teams to improve processes and align on customer needs
• Document recurring issues and user feedback to improve the product and support playbooks
• Build strong user relationships so customers feel supported and valued
What You Need
• Customer support experience in SaaS (or strong SaaS knowledge and self-starter energy)
• Excellent English communication (written and verbal)
• Strong problem-solving skills and a solutions mindset
• Highly organized and able to juggle multiple conversations in a fast-paced environment
• Customer-first attitude and real empathy
• Tech savvy and willing to learn new tools quickly
• Able to work independently in a remote environment with proactive follow-through
• Familiarity with tools like Gist, Slack, Jira (or similar)
Benefits
• Competitive salary (not specified)
• Flexible remote work within the assigned shift
• Collaborative, learning-focused startup culture
• Growth and development opportunities
• Access to modern tools and technologies to support your work
One quick gut-check: this place sounds like a real startup. If you want structure and slow pace, it’ll annoy you. If you like ownership, speed, and being close to product decisions, it’ll feel like oxygen.
Happy Hunting,
~Two Chicks…