If you’re the kind of person who can untangle payroll and HRIS issues without making the customer feel dumb, this one’s for you. You’ll support UKG Workforce Ready in a real troubleshooting role, not just “copy/paste an FAQ and pray.”
About Würk
Würk provides an all-in-one workforce management platform (payroll, HR, timekeeping, tax compliance) built for highly regulated industries like cannabis, hemp, alcohol, casinos, healthcare, and construction. Their whole thing is protecting clients from compliance headaches so they can run their business.
Schedule
- Full-time
- Remote (U.S.-based; must be authorized to work in the U.S., no visa sponsorship)
- Support work includes cases and phone calls
What You’ll Do
⦁ Handle incoming support cases and phone calls for UKG Workforce Ready (Workforce Ready UKG Product)
⦁ Troubleshoot client configuration/build issues using knowledge bases, manuals, and internal/external resources
⦁ Prioritize cases by severity based on SLAs and deliver timely solutions while keeping satisfaction high
⦁ Manage a caseload to departmental goals and document troubleshooting + customer interactions clearly
⦁ Identify trends, communicate recurring issues, and share best practices with the team
⦁ Review case history so customers feel understood and supported in context
⦁ Build relationships with assigned client admins so it feels like a partnership, not a ticket factory
What You Need
⦁ 2+ years of customer support experience
⦁ Experience troubleshooting technical issues
⦁ Preferred: 1+ year of UKG Workforce Ready experience
⦁ Experience with HCM systems and/or similar system knowledge
⦁ Experience running payroll
⦁ Knowledge of federal/state/local payroll tax laws and regulations
⦁ Experience with Salesforce Service Cloud
⦁ Understanding of operating systems, networking concepts/protocols, and software applications
⦁ Experience working on a remote team
Benefits
⦁ Free medical, dental, and vision plans
⦁ Free basic life insurance, short-term disability, and EAP
⦁ 401(k) traditional + Roth with employer match
⦁ Generous PTO, bonus, and stock options
⦁ $400 office equipment reimbursement
⦁ $300/year fitness reimbursement
⦁ Monthly internet reimbursement
⦁ Paid professional development + tuition reimbursement
⦁ Paid parental leave + referral bonuses
⦁ Paid sabbatical leave program
⦁ Salary range: $45,000–$65,000 (based on experience, education, location)
This role quietly screens for real HRIS/payroll competence. If you don’t know payroll fundamentals, you’ll feel it fast. But if you do, this is a nice lane: remote, benefits-heavy, and a clean skills stack for your resume.
Happy Hunting,
~Two Chicks…